Bosun Tijani, minister of communications, innovation and digital economy, has asked telecommunications operators to improve service quality, warning of regulatory actions against defaulters.
Speaking on telecoms service quality in a statement on Sunday, Tijani said operators are now functioning in a more stable and market-driven environment and have returned to profitability following reforms introduced by the federal government to stabilise the sector.
“This is important as it means operators now have both the capacity and the resources to fix outstanding issues within their networks and improve the quality of service delivered to Nigerians,” he said.
“Let me therefore be clear, the conditions required for improved service delivery have now been established.
“It is now the responsibility of telecom operators such as MTN Nigeria, Airtel Nigeria, Globacom, and T2 to take all necessary steps to resolve network challenges and deliver the level of service Nigerians expect.”
Tijani said the Nigerian Communications Commission (NCC) has been fully empowered to monitor operators, enforce service standards, and ensure compliance across the industry. He said the government would rely on the NCC’s periodic reports and feedback from Nigerians to track improvements in network performance.
“Going forward, we expect to see clear and measurable improvements in call quality, data performance, and coverage,” the minister said.
“Where operators deliver, it will be recognised. “Where they do not, the Commission is expected to take appropriate regulatory action.” Tunji said “Nigerians should begin to see improvements in quality of service and get value that they paid for now, and in the future”.
